Buyer Terms & Conditions
Ololo Express Verified Online Marketplace
These Terms and Conditions (“Terms”) govern your use of the Ololo Express mobile app and website (collectively, the “Platform”) as a buyer. By browsing, registering, or making purchases on the Platform, you agree to be legally bound by these Terms. Please read them carefully.
1. General Use of the Platform
By using the Platform, buyers agree to:
Provide accurate personal and contact information.
Use the Platform for lawful purchases only.
Avoid impersonating others or creating multiple fake accounts.
Refrain from abusive, defamatory, or fraudulent activity.
Ololo Express reserves the right to suspend accounts that violate these Terms.
2. Role of Ololo Express
Ololo Express is an online marketplace platform that connects buyers to third-party vendors.
Ololo Express is not the seller of items listed unless explicitly stated.
The vendors are solely responsible for product quality, order fulfillment, warranties, and return policies.
Ololo Express may assist with dispute resolution but does not guarantee refunds or replacements unless stated in platform policy.
3. Buyer Accounts & Identity
Buyers must register with a valid phone number and email address.
You are responsible for keeping your login credentials secure.
Do not share your account or impersonate other users.
4. Payments & Transactions
Online payments may be made using mobile money, debit/credit card, bank transfer, or other approved methods.
Payments are processed by Ololo Express **on behalf
You said:
ChatGPT said:
Thanks for the clarification — that’s an important distinction. Since Ololo Express sells its own products and hosts third-party vendor listings, the Buyer Terms should clearly separate responsibilities between:
Products sold by Ololo Express, and
Products sold by independent vendors on the marketplace.
Here is the updated and expanded Buyer Terms & Conditions, incorporating this dual role:
Buyer Terms & Conditions
Ololo Express Verified Online Marketplace
These Terms and Conditions (“Terms”) govern your use of the Ololo Express mobile app and website (collectively, the “Platform”) as a buyer. By browsing, registering, or making purchases on the Platform, you agree to be bound by these Terms. Please read them carefully.
1. Scope of Use
By using the Platform as a buyer, you agree to:
Provide accurate personal and payment information.
Use the Platform for lawful and personal shopping purposes only.
Avoid fraudulent transactions or abuse of return/refund policies.
Follow any product-specific terms stated by individual vendors or Ololo Express.
Ololo Express reserves the right to suspend or terminate accounts that violate these terms.
2. Nature of the Platform
Ololo Express operates as a hybrid marketplace, offering:
Products sold directly by Ololo Express, and
Products sold by independent third-party vendors.
Each product listing will indicate the seller name (either “Ololo Express” or the vendor’s store name).
3. Responsibility for Orders
For products sold by Ololo Express:
Ololo Express is the seller and handles fulfillment, customer support, returns, and refunds according to its internal policies.
For products sold by third-party vendors:
The vendor is solely responsible for product quality, delivery, after-sales support, and compliance with Ghanaian consumer protection laws.
Ololo Express acts as a facilitator and may process payments on behalf of the vendor but does not assume liability for vendor performance.
4. Payments & Transactions
Payments made through the Platform are processed by Ololo Express for both direct sales and vendor sales.
For vendor products, Ololo Express holds funds temporarily before remitting them to the vendor after delivery confirmation or elapsed protection periods.
Buyers agree to pay the listed price, including any applicable taxes, delivery charges, or service fees.
Ololo Express may cancel or delay transactions flagged for suspected fraud.
5. Returns, Refunds & Disputes
For Ololo Express products:
Refunds and returns are handled directly by Ololo Express under its return policy, available on the product page or Help Center.
For vendor products:
Each vendor may have different return or warranty terms. These should be reviewed before purchase.
Ololo Express may assist in resolving disputes but does not guarantee refunds or accept responsibility for vendor misconduct.
Buyers must report issues (non-delivery, defective goods, etc.) within 48 hours of delivery or receipt.
6. Product Listings & Accuracy
Product descriptions, images, and pricing are provided by vendors or Ololo Express.
While we aim for accuracy, Ololo Express is not liable for minor listing errors, especially in third-party listings.
Buyers are responsible for reviewing product details and contacting the seller for clarification before purchase.
7. Platform Availability & Changes
Ololo Express strives to maintain platform uptime and transaction security, but cannot guarantee uninterrupted access.
Prices, features, and product availability may change without notice.
8. User Data & Privacy
By using the Platform, you consent to the collection and use of personal data in accordance with our Privacy Policy.
Data may be used for order processing, marketing, analytics, fraud prevention, and customer support.
We do not share personal data with third parties except as required by law or for service fulfillment.
9. Prohibited Buyer Activities
Buyers must not:
Use stolen payment methods or fraudulent identities.
Attempt to manipulate sellers or reviews.
Interfere with other users’ transactions or post abusive content.
File false refund or chargeback claims.
Violation may result in permanent suspension.
10. Governing Law
These Terms are governed by the laws of the Republic of Ghana. Disputes will be handled in accordance with local jurisdiction.
11. Contact & Support
For help with orders, disputes, or general inquiries:
📧 support(at)ololoexpress.com
📞 233 548 744 234